Recovery of deleted items
Overview
If deleted in error:
it's possible to recover SNMP-based watches seen in the Admin Browse area
it's not possible to recover Controller-based watches seen in the Admin Controllers area
SNMP-based watches (on Admin Browse page)
When deleted, a SNMP-based watch is moved to a 'holding area', data is not collected, it does not appear on any Highlight pages and is not billed. The watch and its collected, historical data will be completely deleted (purged) after approximately one month. If you accidentally delete a watch contact us within 30 days to recover it. The full tree structure (folder and location) is recovered at the same time. Subwatches (such as performance tests and VLANs) can also be recovered. The parent watch will be recovered (if needed) at the same time. See the section below for details.
Controller-based watches (on Admin Controllers page)
When a non-SNMP controller or device is deleted it is fully and immediately deleted as are all the subwatches and locations associated with it. These watches can be rediscovered if a new controller is created but historical data previously shown in Highlight is not recovered. The deletion of the controller or device is shown in the Audit log but the deletion of all associated subwatches is not.
Recovery of SNMP-based watches
The following items can be recovered:
- bearer watches (link health watches - not controller-based)
- class of service watches
- VLANs
- MLEs
- performance tests (not controller-based)
- WiFi controllers (not Meraki)
- users
- folders
- locations (if not auto-created)
The following subwatches can be recovered with their parent watch. If these items are disabled on their parent watch then re-enabled before 30 days has passed, the existing subwatch will be recovered:
- Flow watches
- NBAR watches
- switches (not Meraki)
The following items cannot be recovered:
- containers
- performance test templates
Deletions are recorded in the Audit log as a delete action with full details. Restoring and purging is also recorded as a delete action in the Audit log but without full details.
Note: Watches cannot be restored if there is another active watch with the same name